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No preview available, when I click on a file to view it

No preview available, when I click on a file to view it

dieselzeus
Explorer | Level 3

When i click on a file to view it shows no preview available on the right. how can i view my documents in drop box thanks

8 Replies 8

Hannah
Dropbox Staff

Hey @dieselzeus, thanks for bringing this to our attention.

 

Can you please clarify where you're having this issue?

 

Is it on the Dropbox website or locally in your Dropbox folder?

 

If it's the website, can you try from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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dieselzeus
Explorer | Level 3
I can view documents on the app on my phone. But on my PC I can not view. I open it on the app on the PC

Jay
Dropbox Staff

HI @dieselzeus, what file(s) are you trying to open on the computer, and what error do you get?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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dieselzeus
Explorer | Level 3

Screenshot 2023-03-29 060549.png

dieselzeus
Explorer | Level 3

just when opening the icon on task bar

 

Screenshot 2023-03-29 060549.png

Hannah
Dropbox Staff

Thanks for the screenshot, @dieselzeus.

 

Is this file saved to your Dropbox account?

 

If so, can you navigate to the file using the Dropbox folder and see if you can open it from there?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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dieselzeus
Explorer | Level 3

yes. how would i open it that way. all files are scanned directly to drop box

Hannah
Dropbox Staff

If you're using the Dropbox desktop application, you should have a folder named Dropbox in your file explorer.

 

Are you able to locate and open the file from that folder?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    dieselzeus Explorer | Level 3
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