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"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

Tdidi
New member | Level 2

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection.  Please be specific with any suggestions on what I can do?

21 Replies 21

Jay
Dropbox Staff
Hi @Tdidi, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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satychary
Helpful | Level 5

Same DAMNED error for me too. Pathetic. Fix it.

 

 

HRodzPR
New member | Level 2

This is very frustrating....I have tried everything on internet several browsers, check on antivirus, blockers, etc and still having issues.   What's going on??

Walter
Dropbox Staff

Hey @HRodzPR, sorry to hear about this.

 

Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so  that we can have a visual too?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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chadron
New member | Level 2

In 2023,  I have the same problem. bolt.dropbox.com does not respond.

Jay
Dropbox Staff

Hi @chadron, could you try switching browsers to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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GM_23
New member | Level 2

same issue 

Megan
Dropbox Staff

Hey @GM_23, how are you today? 

 

Do you get this message on a specific browser, or did you try multiple ones? Also, do you see this particularly when you try to download your content? 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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YoshiDBZ
New member | Level 2

Hi There,

I also have the exact same problem. Anybody found a solution to fix this?

Thanks a lot

 

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