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Tdidi's avatar
Tdidi
New member | Level 2
5 years ago

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection.  Please be specific with any suggestions on what I can do?

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21 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Tdidi, thanks for bringing this to our attention.

    Could you try switching browsers to see if this helps? 

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

    Keep me updated with any progress.
  • satychary's avatar
    satychary
    Helpful | Level 5
    4 years ago

    Same DAMNED error for me too. Pathetic. Fix it.

     

     

  • HRodzPR's avatar
    HRodzPR
    New member | Level 2
    4 years ago

    This is very frustrating....I have tried everything on internet several browsers, check on antivirus, blockers, etc and still having issues.   What's going on??

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HRodzPR, sorry to hear about this.

     

    Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so  that we can have a visual too?

  • chadron's avatar
    chadron
    New member | Level 2
    3 years ago

    In 2023,  I have the same problem. bolt.dropbox.com does not respond.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi chadron, could you try switching browsers to see if this helps?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey GM_23, how are you today? 

     

    Do you get this message on a specific browser, or did you try multiple ones? Also, do you see this particularly when you try to download your content? 

     

    Let me know more, and we'll take it from there! 

  • YoshiDBZ's avatar
    YoshiDBZ
    New member | Level 2
    3 years ago

    Hi There,

    I also have the exact same problem. Anybody found a solution to fix this?

    Thanks a lot

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey YoshiDBZ, sorry to hear you're having issues with this.

     

    Do you happen to be running any security programs  such as antivirus or firewalls on your device(s)?

     

    If this persists after clearing your browser's cache or on another browser, I'd appreciate a screenshot too.

     

    Thanks!

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