Audio files are compressed/downgraded in quality when exported to iMessage.

Hi hw213nw, let's jump right into this!

Does this only happen when with your exported audio files or with other file types too? 

Would you mind clarifying your device's OS, along with the Dropbox version that you're using on your end? 

Keep me posted, and we'll take it from there!

Hi, thanks for addressing this. It's been a real pain the last while.

Dropbox iOS v 404.2.2

iPhone iOS 18.2 (iPhone 15 Pro)

It seems to also be doing this when I export (as a copy) video files (cut a 20mb down to 10mb). ZIP are preserved.

My messages settings should be fine, I have it selected to show images in high quality, etc. 

Thanks again

Hey hw213nw, just as a test, if you choose the "save to device" option instead, and then play the audio file locally on the device, what do you see?

Hi looks like it saves to iPhone Files and plays normally with no degradation

Hi hw213nw, does this issue with the compression only occur when sending files via iMessage, since it appears downloading them normally works fine?

Hi, I believe so, it's something about that sharing function via iMessage. 

Hi from me too, hw213nw! It sounds then that this has something to do with iMessage specifically. Is it possible to reinstall the app on your device? Do you see any difference after that?

You'd like me to delete and reinstall Dropbox completely?

Yes, please. Before trying that though, can you also test one more thing with me (if you haven’t done this already)? Can you create a shared link to one of your files instead, send it via iMessage, and tell me if there’s an issue then, as well?

Ok, i've deleted and reinstalled the app. Still the same issue - my mp3 files are getting downgraded. It's says mp3 but my computer is saying they are converted to Apple MPEG-4 audio.

The sharing of web links to files works fine and downloads fine.

This is really strange, your help is appreciated! Thanks