Can see folders but not files: This file cannot be previewed because you are offline

Hey magleahy, sorry to hear you're having issues with this.

Did you try clearing your browser's cache or another browser?

Can you please send us a screenshot of the exact error you're getting so that we can have a look too?

You should be able to attach one through the camera icon (insert photo option) within your reply box. 

Thanks!

Thanks Walter. I don't think the cache would come into play if I tried on Incognito - right? 

I can see this is a shared folder magleahy 

How have you been given access to this folder in the first place? Was it through a shared link with edit or view only permissions perhaps? 

If you navigate to the members of the folder, do you see your account's email address shown there? 

Hey Walter, 

I was invited by email. I used to be able to access the folders and the files no problems for about 3 weeks. 
I lost the power to see files sometime after last Thursday on my browser. 

I can see the other people - those who can't access and those who can. We have the same permissions to View only. 

What next in our quest?

Hi magleahy, thanks for clarifying! 

If you have view only permissions, that would explain why you can't add new content to said folder. Can you ask for the owner, to change your permissions to can edit, and then try again? 

However, there's a second obstacle here, which is the viewing part. Even with view only permissions, you should be able to preview the content. 

It might sound trivial, but is your browser up to date, and running its latest version? 

Hey Megan,

I don’t need to edit anything. I’m a student so only need to view. My browsers aok. Chrome. You probably have access to that data via my account?

What else shall we try?

Hi magleahy, could I send you an email, in order for us to have a closer look into this?

Hey magleahy, yes, we do have access to your email address, and I just reached out to you, so we'll continue there.

Thanks!