Desktop App Notifications not taking me to comments...

Hey denwahwoo, sorry to hear you're having issues with this.

Could you clear your browser's cache and let us know how it goes?

If the issue persists, you could also try another browser or a private browsing window, with no extensions or plugins running.

In any case, please keep us posted!

Hi Walter,

Thanks for the quick response.

Yes, Ive tried clearing browser cache and deleting the 2 plugins I had running. Ive also tried refreshing Firefox and reinstalling Firefox too, all to no avail. I also tried it it Edge, totally untouched as I dont use it. I even changed my default browser to edge and tried again, still nothing...

First screenshot here is the blank link from the Notifications by double-clicking in system tray dropbox app on the comment notification... the second image is if I go into my DB folder and right-click the shared file "View on dropbox.com" shared, which works perfectly.

Hi denwahwoo, thanks for the added info! 

Can you let me know which version of our app you use on your end? 

In order to find this, you can locate your Dropbox icon. It would be on your task bar, next to your WiFi and hover your mouse there. That should give you some numbers. Can you share them with me? 

Also, did you notice this behavior on specific file types, or is it not consistent? 

HI Megan,

yes of course, those numbers are 169.4.5684

HI again Megan,

Most of our shared files are PDFs but it happens on ALL filetypes. I had updated my app recently as I thought it may be that issue. Im now thinking that maybe the other people that comment on shared files havent updated their app which may be causing the issue? Ive asked them to tell me the version number they have too...

thanks for your help

Hi denwahwoo, keep us updated with their version apps as well for us to assist further!

Jayof course. I did ask and the main other user and they have the same app version as me, but they never use it, they only use dropbox online / web version, as do the rest of the users, but that has always been the way and its always worked for all of us.

I am normally fully conversant with using a PC, the apps, updating and fault finding etc but this one has stumped me! as I didnt knowingly change anything!

One thing that does stand out to me though, is the full file address when looking at the shared file from the 2 options...

from option "view on dropbox.com" in my dropbox local folder with the file, takes me direct to the online file...
https://www.dropbox.com/preview/ParentFoldername%20first%20last/folder%20name/next%20folder%20name/filename.pdf

or by double-clicking the notification of the comment in the desktop app takes me to...

https://www.dropbox.com/preview/ParentFoldername%20first%20last/folder%20name/next%20folder%20name/filename.pdf which is the same BUT with an added long string of letters after...
"?dl=0&r=AB0TGsvPxCp9Q7DsKiKBFo0rPJNB6kw blah blah....#comment_id=pid_comments:AAA.....blah blah....trISJO" (about 4x longer than this!)

I want to be able to just click the notification again to take me to the file WITH the comments!

thank you all in advance

In the first image you posted earlier in this thread, there doesn't seem to be any Dropbox logos at all. Which URL is this one pointing, the longer or shorter one you gave just now?

Jaythe "blank" screen shot is the one from double-clicking the notification in the app and it is the LONG one.

We are experiencing the same issue. Our entire team.. if we click on the dropbox icon when we receive notification of a comment, it takes us to the document only, no Dropbox links or comments. We are using Chrome and Safari, MacBook