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Darleen2's avatar
Darleen2
Explorer | Level 4
3 years ago

No longer able to view a shared folder on iPhone.

Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Darleen2, I hope you're doing well! 

 

To begin with, do you try to access the shared folder using the mobile app, or the browser on your iPhone? Also, what does your account's plan page report, in regards to the account's space? 

 

If you could also attach a screenshot of the error message you get when trying to open the folder, that'd be great!

 

Wishing you a great day ahead, and waiting for your reply!

Darleen2's avatar
Darleen2
Explorer | Level 4
3 years ago

Thanks Megan, 

I use the app on my phone as well as through the browser and same error as below. For our company, anyone using android is fine. The iphone users are all having the same problem, which has only occured recently. I can access no problem via MacBook but my phone has htese errors, hope you can help please! 

 

 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Darleen2, thank you for the screenshot, and extra info! 

     

    If you tap on "See all" do you see the folder in question as "Not added" to the account? 

     

    Essentially is this a folder that you've already added to the account, or just an invite to add it? Also, when you say that you can access the folder on your MacBook, do you mean when you open your Dropbox folder locally? 


    Can you send me a screenshot of how it appears there?

    • Darleen2's avatar
      Darleen2
      Explorer | Level 4
      3 years ago

      This is a view only folder with no edit permissions. We can normally get to it via a link as long as we are logged in, however that is no longer working for Apple users.

       

      If you tap on "See all" do you see the folder in question as "Not added" to the account? Answer - No I don't.....

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Darleen2, just to clarify a tiny detail there: is this a shared folder, or a shared link that you're trying to view? 

         

        And provided this is a shared folder, is it already added to the account? Can you view it when you visit Dropbox online, outside of the app? 

         

        If this is a shared link, does it open when you try to view it using your mobile's browser? 

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