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Darleen2's avatar
Darleen2
Explorer | Level 4
3 years ago

No longer able to view a shared folder on iPhone.

Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for...
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Darleen2's avatar
Darleen2
Explorer | Level 4
3 years ago

This is a view only folder with no edit permissions. We can normally get to it via a link as long as we are logged in, however that is no longer working for Apple users.

 

If you tap on "See all" do you see the folder in question as "Not added" to the account? Answer - No I don't.....

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Darleen2, just to clarify a tiny detail there: is this a shared folder, or a shared link that you're trying to view? 

 

And provided this is a shared folder, is it already added to the account? Can you view it when you visit Dropbox online, outside of the app? 

 

If this is a shared link, does it open when you try to view it using your mobile's browser? 

  • Darleen2's avatar
    Darleen2
    Explorer | Level 4
    3 years ago

    Hi Megan, I believe it is either – we shared the folder via email as view only, but we also shared it via a view only link (and it doesn’t seem to work with either).

    A collegue was able to access using iphone today then did an update on phone and now has same problem. We are at a loss as to why this is happening

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in here, Darleen2.

       

      Just to clarify, a shared link gives view-only permissions on a folder, whereas a shared folder needs to be added to someone's account to be accessed and also takes up space in the account.

       

      How are you opening this link? Do you have it in an email and when you tap on the link, it just opens the app?

       

      If you copy and paste the link to your browser manually, what do you see?

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