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Darleen2's avatar
Darleen2
Explorer | Level 4
3 years ago

No longer able to view a shared folder on iPhone.

Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for...
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Darleen2's avatar
Darleen2
Explorer | Level 4
3 years ago

Hi Megan, I believe it is either – we shared the folder via email as view only, but we also shared it via a view only link (and it doesn’t seem to work with either).

A collegue was able to access using iphone today then did an update on phone and now has same problem. We are at a loss as to why this is happening

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, Darleen2.

 

Just to clarify, a shared link gives view-only permissions on a folder, whereas a shared folder needs to be added to someone's account to be accessed and also takes up space in the account.

 

How are you opening this link? Do you have it in an email and when you tap on the link, it just opens the app?

 

If you copy and paste the link to your browser manually, what do you see?

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