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Forum Discussion
No longer able to view a shared folder on iPhone.
Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Jenkel, I hope you're doing well!
You mentioned that you were able to join the folder successfully, is that right?
If you visit your account online using your browser, are you able to see the content there? Could you send me a screenshot of the message you get on your end, when trying to access the files in said folder?
Keep me posted, and we'll take it from there!
Hi is there an update on this as I am having exactly the same issue since upgrading to IPhone 15?
- There hasn’t been a clear answer in this entire thread. The last comment was asking about how to be able to preview the folder on IOS and the Dropbox help user asked them to provide information from the browser view… which is unrelated to the issue at hand.
- Hannah
Hey AvidiKadivi, thanks for the nudge here.
I understand where you're coming from and I will make sure you comments are passed along to our team.
Regarding your issue, if the owner of the folder sends you a 'can view' link instead, are you able to access it?
- Hi Hannah, thank you for your response.
I think the main issue people are having is based on folder size. Whether the folder is shared or a view only link is shared, it seems that if the content exceeds the 2GB free account limit, users without premium storage are unable to view it. Through some trial and error, I found out that if below the 2GB limit, you can view shared folders or links. The issue being presented here is that the idea of being able to “preview” which once existed, is no longer an option. Even when the shared item is under 2GB and viewable, when clicked to view on IOS it automatically adds it to your storage.
What is being addressed in this thread is that removal of the preview option for shared items. Does that still exist or no? When the shared item is above 2GB we are getting the notification of “not enough storage” with a list of FAQ and a tab to upgrade storage. (See screenshots shared earlier in this thread). The first FAQ is what is misleading and what I assume brought on the start of this discussion. In that first FAQ it is asked if we can still see the folder content without membership or without saving and the Dropbox response says that we can preview the folder and its content but will not be able to save it.
Therein lies the confusion. The “preview” option that once existing, is being told still exists, but is nowhere to be found as an option to choose.
I hope this helps clarify what people are pointing out and asking.
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