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pgheery's avatar
pgheery
Helpful | Level 6
1 year ago
Solved

Square box in photos tab in the mobile app on Android

Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rotates in the Square & that's it. All my files are there & the what's normally in photos are there to upload. Happening on my 2 android devices. Any assistance would be much appreciated.

Android
Error Messages
Mobile
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  • EMCrash's avatar
    EMCrash
    Helpful | Level 6
    1 year ago
    The only thing so far is we on the same OS but I've not updated my OS for a little bit now so not sure what changed to cause the issue. I wonder if Dropbox have updated something on there end?
  • pgheery's avatar
    pgheery
    Helpful | Level 6
    1 year ago
    I think it most likely is a Dropbox issue, I have 2 Android phones, both displaying the same symptoms, neither of which has been upgraded recently.
  • scdesigna's avatar
    scdesigna
    New member | Level 2
    1 year ago
    Having the same issue after the latest dropbox app update. S24Ultra, app and OS up to date. Reset the photo tab via the app and cleared the cache. Same issue exists. Photos tab never populates. Removed app and reinstalled, no luck. Hopefully an app update will fix this issue.
  • EMCrash's avatar
    EMCrash
    Helpful | Level 6
    1 year ago
    Hopefully more people will come forward and Dropbox will see they have an issue with the app and get it patched
  • Matthia8's avatar
    Matthia8
    New member | Level 2
    1 year ago

    Having the same issue after the latest Dropbox app update on S24 Ultra.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey everyone, thanks for alerting us to this.

     

    Our team is aware of this issue and are currently working on a fix.

     

    As a temporary workaround, you can star a photo as a favorite, which should resolve the issue for you.

     

    Make sure to keep an eye on this thread for any updates.

     

    Thanks.

  • scdesigna's avatar
    scdesigna
    New member | Level 2
    1 year ago
    Update is out and resolves the issue. Thanks.
  • EMCrash's avatar
    EMCrash
    Helpful | Level 6
    1 year ago
    Thank you staring an image as resolved my issue too
  • pgheery's avatar
    pgheery
    Helpful | Level 6
    1 year ago
    Issue resolved here too. Thanks everyone for assisting.

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