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There was a problem completing this request
When signing in to Dropbox, the above message appeared on my screen.
18 Replies
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- Hannah
Dropbox Community Moderator
Hey RayH, thanks for reaching out.
Did you have any issues, when this error appeared, or did it allow you to sign in as normal?
And did the error message go away after you signed in?
Also, make sure you try from a different browser as well, to see if you get the same behavior.
Keep me posted on how it goes! Hello Hannah,
Thank you for your reply.
1) No issues, although I have recently deleted all my dropbox.com files as I wish to start afresh with Dropbox. It allowed me to sign in as normal.
2) Yes.
3) The message appeared whilst I was using the Safari browser. I've since used the Firefox browser and the message didn't appear.
Kind regards,
Ray
Hello Jay,
I'm running macOS Big Sur.
I'm not having any problems logging in. The message appears before I enter the security code and then disappears.
Kind regards,
Ray
- JayIt sounds like something in Safari is preventing the Dropbox site from loading normally.
Could you try clearing your cache and even resetting your browser entirely to see if this helps? Hello Jay,
I've done what you suggested but the message is still flashing up before I enter the 2FA code. Incidentally, I've now noticed it flashing up when using the Firefox browser. As I am able to open the Dropbox.app after I have entered the 2FA code, should I just ignore the message?
Kind regards,
Ray
- JayWhat page are you trying to access specifically when you get this error?
Is it the login screen itself, or some other URL? Hello Jay,
2) Email.
3) Password.
4) Sign in.
5) The "There was a problem completing this request" message pops up in red on the login screen for some seconds.
6) The message disappears and I'm asked to enter the six digit code.
Kind regards,
Ray
- JayDo you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?
Hello,
As far as I can see there are no issues restricting traffic to the listed Dropbox domains.
I am running Norton 360 as my security software. If, in Norton 360, under Firewall > Application Blocking, I block the Dropbox.app I still receive the “There was a problem completing this request” message. However, the message stays on the login screen much longer than when the Dropbox.app is not blocked. Could the message be flashing up on the login screen because Norton 360 is checking to see whether or not the application is blocked?
Kind regards,
Ray
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