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Forum Discussion
Video file has no audio after downloading from the Dropbox app
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
28 Replies
- Hannah
Dropbox Community Moderator
Hey Thomas D.31, thanks for posting to our Community.
Do you mean that you have a video file that is saved to your Dropbox, and when you preview it on the Dropbox app, it previews correctly, but when you download it to your device, there's no audio?
And then if you go back to the file in the Dropbox app, there's no audio there too?
Also, what file type is this video file (.avi, .mov, .mp4 etc.)?
And what kind of device are you doing this from? An Android or iOS one?
Let me know and we'll go from there.
So it is an .mp4 file which I have save other files numerous times without any problems. This file while it plays initially with audio. As soon as you try to export it or download it into an email, save it into a icloud file, or save it directly into my iphone ios the audio is taken out of the file. When viewing it again in the Dropbox, it plays without audio unless I delete the app and reinstall the app.
- Jay
Hi Thomas D.31, just for clarification, does the video play with audio when downloaded on a desktop machine?
Have you tried opening the file in a different video or media player?
I plays on the Dropbox site. But as i download it, it comes without audio. It is the same configuration of video and audio codec which is a .mp4 with H264
- Nancy
Hey Thomas D.31, I hope it’s alright if l jump in here.
Since the behavior you’re describing is a bit odd indeed, I’d like to open a ticket for you and take a closer look at the issue.
If that’s OK with you, I can message you directly to the email address that’s linked to your Community profile here.
Let me know!
Yes of course please email me as you research the issue. Thank you.
- Nancy
You’re all set!
When you have some free time, please check your email address and reply back to me.
Cheers.
- This happened to me. Does anyone know how to solve
- Thank you,
I’ve read through this thread. I’ve opened it in VLC media player and it does the same thing. When I have it on preview there is audio but when I download it to my camera roll it goes. Maybe it’s to do with the file type? It was a MTS file which I converted into a MP4 if that helps. The file came from an old camera of my mothers so it could be that?
