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Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?
Error message states "Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?"
It has not been moved, renamed or deleted. Not all Excel files are affected but this is not the first time this has happened. I have 3 computers and all of them have this issue. I'm using Office 365 on all 3 computers.
I would like to get a response from someone who has had this issue and how it was solved.
Thanks in advance for your assistance.
Regards,
Phil
I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!
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Has anyone else found a solution other than file name length for this? My file no longer exists and is not in the folder. I also have file names longer than the one listed in that folder. While I have tried adding a file back into that folder with the same name, eliminating folders within the path, nothing has worked and I continue to receive the same path even though that path no longer exists at all.
- Walter
Dropbox Community Moderator
Based on your description, I'd search for deleted files if I were in your shoes, since this file no longer exists in the folder alyssa2!
Another place you could look for more information is your events page where all adds, edits and deletes are logged normally.
Let me know what you find please!
Thanks!!!! It worked. I did "save as" with a short file name and it opened right up!! Saved me about 3 hours of redo work! Thank you again! Much appreciation.
Sanchez did not provide a solution, please remove his reply as one. The solution was the one posted by STEVEDELL248 - Thanks
We have the same issue - but it doesn't appear to be related to path length as I can resave the file with a longer name and he can open it fine.
I had this exact issue. It was not the 3rd party software or the path name. This was what finally resolved it:
"If you’re in a Dropbox Business team, you most likely have Smart Sync enabled. If this is true, the files you're trying to open could be marked as online-only, and there isn’t enough time for the file to download from the site to open it, which could result in this error.
Mark the files as local.
Thanks, this was a big help! The file was fine, but the only problem was its path name was too long.
Thanks so much. It was weird. I could see the file and I could download it and open the downloaded file but I could open the original file even though it synced.
Thankyou, this solved my problem!
Same issue, but the path length is shorter than 255 characters.
Please help !
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