Not possible to free up hard drive space from past corporate account

Hey Harliu, welcome to our Community! 

It's not entirely clear to me, if you wish to free up hard drive space, or your Dropbox quota. 

Have you tried removing them from your account, using our website instead of the desktop app? Just to check if you notice a difference. 

Is it possible, that you're talking to shared folders, instead of regular ones? 

Let me know more, and we'll take it from there!

Thank you for the fast reply!

I am not related to that account anymore. So there is no Dropbox quota problems for me. 

I want to release the hard drive space. 

When I use website, I can access my private Dropbox account. I haven't had access to the corporate web account. 

Regarding the shared catalogs. I can see the main catalog in my computer at the same level as my own private Dropbox account. But I can not argue with that, may be it is shared catalog. 

I can still contact with the corporate account owners if needed. 

Best regards,

Harli

Hi Harliu, got it, so you wish to release the hard drive space. 

How are you calculating the space in the first space, and what's the OS you're using on your end? 

Hello!

Quick Access Toolbar has a directory: Dropbox (corporation name), right click opens a menu,  Attributes will show the space used. Checked, if everything is correct: same procedure with private Dropbox catalogue in the same menu will show the space it is using and what the Dropbox itself is showing.

Also I could access using File Management program. 

W 10 Pro. 

Best Regards,

Harli

Hey Harliu, is your Dropbox application still linked to that corporate account?

Or do you simply see a folder "Dropbox (company name)" on your hard drive?

If you can send us a screenshot of how the folder appears, that would also be really helpful.

Thanks!

I do not want to share the screen publicly. I do not mind to send the screenshot. 

Harli

No worries, Harliu. One way is to upload your screenshot on the forum and hide any personal info that may be showing (you can click on the small camera icon above your message box to do this). 

Otherwise, I'd like you to go to your Dropbox app's preferences > Account tab, and let me know if only your personal account is syncing at the moment. 

From what you've described, I understand that the Business account was syncing previously on your computer, but not anymore. I'd like us to double check this though, before taking further actions.

Hello!

My private account is syncing. 

Business account was previously syncing, now I can see the catalogs and files, but I do not have access to them. But they still take a lot of space. When to delete them, the used space stays the same but I do not see the catalogs/files anymore. And they are not found  in thrashbox. 

Blackened areas contain the owner of the Business account. 

Sorry for delay!

Best Regards,

Harli

Hi Harliu, what happens if you simply delete the folders? 

Are you saying that the folders get deleted, but there is no change in your storage?

Hello!

I added two photos here before and after I deleted one 58MB Catalog both from computer and then from Thrashbox.

The first picture will show that the space used is 233 941 MB. And free space available is 15 074 MB. 

The second picture will shot that used space has grown to 234 332 (additional 293MB) and free space available is 14684 MB (390 MB less). 

And I have to remember I checked the size of the catalog - it was 58MB. Of course I can not do that again, it is deleted. So as a result of deleting both the space on desk is larger and available space is also smaller. 

To remember  - ca 20MB of space is used by the private dropbox as the pictures made are saved there.

And when I looked, how much space is now available - ca 25 minutes later. It is just 13,1 GB (14085). Business dropbox document dates have not been changed - so I think nobody added additional files (especially as I should not see them - although some of them are my own creation as I worked there). This here is final delet. 

I am puzzled. 

Before deletingSome minutes after20 minutes after

Regards,

Harli