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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
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I’m not sure how you are finding Duck Duck Go as a workaround. Duck Duck Go does not have the capability to do Reader Review. Safari is the only web browser on iOS devices that will allow you to click “Reader View” on a website.
For me, I use Reader Review to PDF an article, and then share that article to my Dropbox account. That cannot be done in Duck Duck Go on iOS.
I’m not certain this is just a Safari issue. It’s also an issue when trying to share to Dropbox in the Yahoo Mail and other apps on iOS devices.
This used to work perfectly for me. But since Tuesday’s iOS update, if I am in the Yahoo Mail app on my iPad and click Reader Review on an email or article I’m looking at in the Yahoo Mail app, I CANNOT share it to Dropbox. And I used to be able to.
I’m not understanding why Dropbox can’t or won’t reach out to Apple, let them know the complaints you all have been receiving from us, and work with Apple to try to isolate whether the issue is on their end or yours. Also, Dropbox has not updated its app this week. Dropbox last updated it’s app last week. But this week, Apple updated to iOS 17.3 and iPad OS 17.3. Perhaps some things need updating on Dropbox’s end due to the iOS and iPad OS updates?
- I use it for Wikipedia and web pages.
Agree this isn't just an Apple issue. I get the same error message on Vivaldi. I think I mentioned that if I'm able to save to Adobe, from there I can Share to Dropbox without any error message. Also, I was at a conference today where the conference papers were saved in Box. I can access Box.com, but when I try to share, I get the same error message. I'm trying to figure out a workaround because I'm not offered a Save to File option for . I installed DuckDuckGo and agree the error message doesn't appear. But the Share option available for DDG gives me only the website link shared to Dropbox, and that's pretty useless; I want to save the content to Dropbox.
Last, I just updated iOS on my iphone today. The error persists.
- I can save to Dropbox from Notability.
- On another thread Dropbox stated they had identified the problem as isolated to sites that don't require authentication. I just started having this issue after upgrading to iOS 17. I am on 17.3 now. On the other thread people have been having this issue back to 2018. I know iOS 15 was mentioned in that thread. I can't believe that this has been going on for this long. It makes no sense for me to pay the large fee to Dropbox if I have to save it to another cloud service first. Please advise if this will be solved within the next month. If not I will just start moving everything to iCloud as I have enough storage there without paying you. Thanks.
I've installed Firegox, Brave, and TOR. For each I've launched a website where Safari (and Vivaldi) return the "Couldn't Save Content" message when I try to share to Dropbox. That response does not appear when I share to Dropbox with any of these three browsers. However, none of them share the contents of the website to which I've navigated. Brave shares only the URL. Firefox and TOR share the website title, but not the page's content. Share to Dropbox is, in other words, useless with these three browsers.
That’s because those web browsers do not have the “Reader View.” Safari is the only web browser available on iOS devices, that has the “Reader View.” The “Reader View” allows you to create a PDF of a webpage, and then share it to various resources.
For example, if I’m reading an interesting article either in Safari, or my Yahoo Mail, Twitter, etc., I will click “Reader View” to create a PDF of the article, and then Share it to the Dropbox app on my iOS device. This has been working fine for me until this week’s update to iOS 173. I feel like Apple and Dropbox need to actually communicate with one another (imagine that!) and work together to resolve this issue. Part of me believes this issue is with Apple (since this worked fine for me until the 17.3 update). Part of my also wonders whether Dropbox needs to update its app after the iOS update. Dropbox has not updated its app since the iOS 17.3 update. But I feel Dropbox needs to reach out to Apple on this, share with Apple the screen recordings we have shared with them and the complaints they have received from us, and they can work together to figure this out.
- This is a closed thread talking about this issue on iOS 15: https://www.dropboxforum.com/t5/View-download-and-export/iOS-15-couldn-t-save-content-error-message/td-p/546805
While I just started experiencing it with 17.3 it has happened to some people before. The issue was never clearly defined in that thread. I’ having the same problem. Can’t save to Dropbox and the Save to Files option isn’t listed to try another site. Just noticed that this happens with Safari but not Chrome.
Have some more details. In Safari, if I pull down the application list and click on Save to Dropbox, I get the error. However, if under Options I select PDF (rather than automatic), the Save to Files option appears and I can then use that to select Dropbox and it works.
There is also a problem with the Reader View app (from the App Store.) integration with that and Safari no longer works.
