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Clafond177's avatar
Clafond177
New member | Level 2
10 months ago

Dropbox app on Windows gets stuck syncing every time I'm opening online-only files.

Have been using DropBox app (selective sync) for over a year with zero problems, however recently syncing has become a big issue. 

 

Issues:

  • When attempting to view online-only files, DropBox struggles immensely and gets stuck in a syncing loop. Files won't open unless I quit DropBox to sever the never-ending sync loop. Files that haven't been made available for offline use are inaccessible.
  • Grey X appears on file icons indicating a file sync issue.
  • Windows Explorer slows to a crawl and locks up. Quitting DropBox immediately remedies the problem.

Attempted solutions:

  • Performed Windows 10 update.
  • Updated video card drivers.
  • Uninstalled DropBox. Deleted local files. Re-installed DropBox. Re-Synced DropBox files (selective sync).
  • Activated/De-activated VPN.

Specs:

  • Windows 10 Pro - Version: 22H2
  • DropBox v202.4.5551
desktop
sync
Windows

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    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Clafond177 and john-hartmann, I’m sorry to hear you’re both having this issue.

       

      Is this something that started happening after the latest app update to the 202.4.5551 version? What's the syncing status of your Dropbox apps?

       

      Also, to clarify, are you able to open offline files normally? Is this only happening when trying to access online-only files?

       

      Finally, I’d like you to right click on your local Dropbox folder, select “Properties” and send me a screenshot of the next window you’ll see. 

       

      Keep me in the loop.

      • Clafond177's avatar
        Clafond177
        New member | Level 2
        10 months ago

        Hi Nancy, thanks for the reply. I've been experiencing this issue for the past few days which tracks with the release of 202.4.5551 this past Tuesday, but it's hard to say whether that was the definitive cause. 

         

        I am able to open offline files normally. Only when I try to open online-only files does it give me trouble. I should also note that I am - in part - able to access online-only files, but functionality is sparse and it seems to be incredibly taxing on Windows Explorer, to the point where I can barely browse local files. 

         

        You can find a screenshot of the main DropBox folder's properties tab below.

         

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