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Persisting "We've interrupted your sharing activity" error.
Hello,
When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article".
I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact technical support. The bot can't help in any way - it doesn't even understand the question.
Are there any ways to solve this problem?
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- Jay
Dropbox Community Moderator
Just to check, have you removed all your shared links on this page?
Do you also have any open file requests? These also contribute to the daily limit for data sharing.
Do I understand correctly that you, from your side, see that the reason for the blocking is specifically in exceeding the daily data limit?
I have removed all links and file requests. But I still don't understand how blocked links can generate traffic that exceeds the daily limit.
I am afraid I am suffering from the same issue too. It appears to have been started by a recent update to Dropbox from what I can see.
I'm having this same problem. I take screenshots all the time and they sync to my DB account. Each time I do this it gives me the same message, actually it gives me multiple error messages sometimes, but this is the main one below. Please advise.
- Hannah
Thanks for letting us know, ericbonsaify1.
Have you also received some kind of email notification about your sharing activity or is it just the desktop notifications?
Just desktop. Although I had wondered if it had to do with storage space, but I have 200GB free so seems unlikely. If you can assist in fixing it that would be great.
- Nancy
Hey ericbonsaify1! Can you please check the email address that’s linked to your Dropbox desktop app and make sure it’s the exact same as the one you see here?
If your sharing activity has been paused for the time being, you should be seeing the same error across all Dropbox platforms.
Let me know what you find.
The email does match exactly (although I did change the account email I believe a couple years ago). As for sharing being paused - the link you included does not mention 'Pause' on the page and I'm not seeing any of those errors. I do have active shared folders.
