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KC805's avatar
KC805
Explorer | Level 4
3 years ago
Solved

Vault - Files are not accessible through my Dropbox folder.

Hi there!  

I had to reinstall Dropbox on my home computer and now my vault folder and all the files have little clouds next to them and I can't open them from my Dropbox Folder on my computer.   I have to login through my browser to access the files in my vault.     How do I set it up so that the files are accessible through my computers?     Thank- KC 

desktop
Dropbox Vault
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, KC805!

     

    If you right click on your vault and choose to "make (it) available offline", are you then able to open your files?

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey KC805, welcome to the Community!

     

    Do you mind sending over a screenshot of the icons you mention, so that I can have a visual? 

     

    Also, what’s the exact OS version of the computer on which you’re having this issue? 

     

    Keep me posted.

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    Hi there!    I am using Mac OS 10.15.7       See the little clouds?     I cannot click on the files or folders and access them through my computer dropbox directory.   Thanks for looking into this.     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here, KC805!

     

    If you right click on your vault and choose to "make (it) available offline", are you then able to open your files?

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