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Forum Discussion
Cannot set files as online-only on new Windows 11 computer
Dropbox (Business account) installed on a new computer, and it won't set files as online-only; every file is available offline, which filled the memory on a brand new SDD. The .dropbox.cache was deleted and re-installation after restart, using selective sync to show only selected files (but not the files I need).
Admin console shows that online only is the default. "Manage Hard Drive Space" doesn't work, because as soon as files are selected to be "online only", they go back to being available offline immediately.
There is another computer I use that does NOT have this issue, only on new computer (Win 11 home, then upgraded to Win 11 Pro).
8 Replies
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- Walter
Dropbox Community Moderator
Hey attyanne - sorry to hear you're having issues with this.
Can you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your system tray?
Also, can you clarify what happens when you right click on your files inside the Dropbox folder and select the 'make available offline' option?
Any additional information is more than welcome!
Here is the status from the system tray
I do not have this message about synching on my other computer
Both computers are the same version
There is no option for "Make Available Offline"
10:56 a.m.:
But the "Make available Offline" option appears on my other computer.
- Nancy
Hi attyanne, sorry for jumping in here.
Can you open your local Dropbox folder now, and send me a screenshot of the syncing icons you see next to the files you set as online-only?
Is there any third-party app that could be accessing these files, which would also explain why they don’t remain as online-only for long?
There is a third party app that was one of the folders that was taking up so much space. Unfortunately, I was having issues with that integration as well so I decided that Dropbox isn't going to work for us right now.
