My referral was marked as ineligible, even though we used a brand new computer.

Hi Langnn, does the referral you sent to the user appear on your Dropbox account on this page?

What is the current status of the referral?

A screenshot showing this with the date of the referral, without the email address, would be helpful.

This will help me to assist further!

Hi Walter,

Recently I invited a new Dropbox user, and she activated Dropbox, but my referral space didn’t show up.

Can you please help me?

Groeten,

Ivo Berkhoff

Hi,

Thank you very much for logging a ticket. I hope that this gets fixed soon! Nancy​ 

I would like to know what went wrong this time as I referred a classmate previously with no problem.

Hi from me too, KainNero! 

I’ve gone ahead and logged a ticket for you, so that we can look into this internally. Please reply to me, when you get the chance.

I tried that but still the same error came up. 

KainNero wrote:

When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(

Can you try clearing cache and cookies? That often fixes this

Hello,

Thank you for the quick reply!

When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(

We have got email from dropbox asking if we logged in and have clicked on those to confirm as well previously.

Hi there KainNero - thanks for using Dropbox and sorry to hear you're having issues with this.

As a first step, have you ensured that your Dad has verified his email address with us? 

Let me know when you get the chance, and we'll take it from there.