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dansrv's avatar
dansrv
Explorer | Level 3
1 month ago

Referral ineligible for no apparent reason

Dropbox Plan Basic Device Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I sent referral invitations to friends ...
Referrals
Storage space
dansrv's avatar
dansrv
Explorer | Level 3
1 month ago

Thank you, Hannah, but as I said, I already checked and all the conditions have been met:
- they never used Dropbox
- they registered using a new email on a different device and network/IP
- the email has been verified

All of this applies to two people. As mentioned, let's exclude one who probably installed it on a computer where Dropbox had been used by another user.

What other reason could there be?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for checking, dansrv.

    I just sent you an email, so we can investigate this internally and see what we can find out.

    See you there!

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