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Referrals ineligible
Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
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Hi, I sent out three referrals today. One of them worked fine, the other two both resulted in "Ineligible" tags in my "From Referrals" section. At least one of those two users is certain he had never had an account, the third person might have had a prior account, she's not sure. So at least 2 of the 3 should definitely have worked. We think the third should have also, but aren't absolutely certain on that.
Yes, Megan, absolutely. That would be great. Please send me an email. I assume you have the address from my account? If not, let me know. Thanks.
I was registering my parents to be able to save their pictures on dropbox. As a bonus i get 500mb extra space. It went well with my first parent but the next turned out ineligible in error. I had the bright idea to use my phone because their phones are set to Spanish which isn't easy for me but can someone fix this please?
- Nancy
Dropbox Community Moderator
Hey davidgomez79! Did you set up a Dropbox account for your other parent with the correct email address?
You can also see more on this referral status here.
Yeah I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible. It was with his own email address. The whole time its and he's never had a dropbox account before
- Rich
Super User II
davidgomez79 wrote:
I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible.
Mobile devices do not count towards the referral program. The Dropbox desktop application must be installed on a unique computer.
It is installed on his unique device. That is the issue.
- Megan
Hi davidgomez79, let's jump right into this!
You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer?
Keep me posted!
