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TE16's avatar
TE16
Explorer | Level 3
10 months ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and basically start from scratch.  I did have an external hard drive and also used the cloud.  My problem is that when I click on the Dropbox App I get a message from Finder saying Dropbox can't be opened.

 

I have tried deleting the App and downloading the App new, however Dropbox always takes me to the online application, which I do not want to use.  I have tried using an incognito window to download the App and it requires that I sign in and I am not finding a way to download the Aoo.  I went to the Apple store and it just shows third party Apps.

 

I would appreciate any suggestions from the community!

 

Thank you!

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi TE16, thanks for bringing this to our attention.

     

    How many devices do you currently have connected to your account according to this page?

     

    What happens when you download the offline version of the Dropbox desktop application?

     

    This will help me to assist further!

    • TE16's avatar
      TE16
      Explorer | Level 3
      10 months ago

      Hi Jay ~

       

      Thank you for responding!

       

      I have Dropbox offline version on my iPhone, on an iPad and I used to have it on the Mac computer I am in the process of trying to get an offline Dropbox App downloaded on.  I just am not able to download the offline icon to use on my desktop.

       

      Although I have a an icon on my desktop currently however when I click on it, I get a message from Finder that "Dropbox can't be opened."

       

      Any recommendations on how I can accomplish this, I would appreciate it greatly!

       

      Thank you!

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the info, could you try an advanced reinstall of the app using the steps in this link?

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