Forum Discussion

Leu's avatar
Leu
Explorer | Level 3
9 days ago

Updated iPad to latest OS version and can't access my files now

I updated my ipad to the latest iOS and now I can't access any files on my dropbox on my ipad. The list of files in the folders updates, but none of the files will open. I occasionally get an SSL error message, but not always, but I have no other internet issues, so I think it's a server issue?

Error Messages
File access
Tablet
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Hey there Leu - sorry to hear about this.

    Can you send us a screenshot of the exact error you're getting so that we can have a visual too?

    Also, did you try clearing the app's cache and/or logging out of your account and back in since you first noticed this?

    Let us know more and we'll take it from there. 

  • Leu's avatar
    Leu
    Explorer | Level 3
    9 days ago

    I think I fixed it - I reset the network settings and it’s working now. I just don’t understand why it only affected Dropbox? 

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