Getting errors when opening my files with Adobe after upgrading my plan to Business

Question

(Not so) goodmorning,
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I recently updated my Plus (free) plan to a Dropbox Business plan for business reasons. As a graphic designer I am struggling with Adobe After Effects, Illustrator and Indesign links which are giving me different errors:&nbsp;

Here are just a few of the errors I get when opening files. (Same errors when I am opening them in the non-Beta version)

Every time I open a project, I need to reload and relink files. In After Effects it won't even let me reload footage that is clearly just on my dropbox:

Before I updated I had none of these errors. When I called Dropbox support, the friendly person on the phone told me it is a Adobe thing, but it clearly isn't.&nbsp;I work with a lot of different projects, and paying for Dropbox Business is exactly what I do not want: having to deal with this every time I open a file. It costs me a lot of time. Maybe I need to send Dropbox an invoice for all the time I am loosing because I can't do my work.There are work arounds for all these problems. Saving them to my local harddrive, renaming them, etc etc. But that's not what I payed for.
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Thank you,
&nbsp;
Frans van der Vleuten
 
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Nancy · Answer

I’m sorry to hear about the situation, fransvandervleuten.&nbsp;
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Can you send me the ticket number you should’ve received from your support interaction?&nbsp;
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Other than that, I’d like one more screenshot showing how these files appear within your local Dropbox folder, so that I can check their syncing status.&nbsp;
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Also, what’s the current syncing status and app version of your Dropbox app?&nbsp;
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Let me know when you’ve got more info.

fransvandervleuten · Answer

Hello Nancy,My ticket number is:&nbsp;#23584251.&nbsp;&nbsp;I just figured out that my team-members experience the same problems.Also when I am on my laptop, I have problems opening files.&nbsp;My syncing status is: &nbsp;(this is Dutch for that everything is good)&nbsp;When I open an AE file, I get this message: The document this window refers to is a valid Photoshop document. Nothing is wrong with it. Before my switch to Dropbox Business nothing was wrong with it.&nbsp;Then I get this message:&nbsp;The files are there. In the same folder they are always. Nothing is missing.&nbsp;Then I get this message: "Error reading past or end of file." I have no idea what it means, but I can say one thing. Before it did not occure.&nbsp; Then I get this error. (this is all before I even click once in my project!)&nbsp; Why does it want to reopen a opened file? It was not there before.&nbsp;Now I am finally in my file, it says that there are two files missing. If I then relink the footage, I get this errors:WHat is a 'GJEP' file? No idea! Nothing is damaged, nothing is unsupported.I have no idea what it means, but I cannot relink a file that is on my Dropbox.&nbsp;Last final error:&nbsp;I work on two computers (a Mac Studio and a Macbook pro). I seem to have fixed it on my Mac Studio, but if I open that file op my laptop, I get the same errors. Also my team members have the same problems.&nbsp;&nbsp;So it looks like it cannot detect the paths of some linked files, and it gives a lot of errors.&nbsp;I have no idea what to do now. And this is only After Effects. Illustrator and Indesign also give problems, although the re-linking of the files works there.&nbsp;&nbsp;Please help me find a sollution,&nbsp;Frans van der Vleuten

Walter · Answer

Hey fransvandervleuten - sorry to jump in here, but does the issue persist if you pause syncing or quit the desktop app completely on your computer?
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Have you tried reaching out to Adobe directly for further assistance perhaps since you're using their beta version?

fransvandervleuten · Answer

Hello Walter,&nbsp;As I said earlier, the problems started when I upgraded my plan to Dropbox Business.It has nothing to do with Adobe After Effects running in Bete, check:   Same errors when I use the normal After Effects&nbsp;&nbsp;&nbsp;