We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

SlamminSammy's avatar
SlamminSammy
New member | Level 2
2 years ago

The window I want to capture leaves the screen when I start Dropbox Capture on my Mac

I'm using MacOS Sonoma 14.4.1 on an M2 Mac Mini.

 

When I start Dropbox Capture, the window often changes away from the screen I want to capture.

 

It's like Whack-a-Mole! How do I prevent this?

Dropbox Capture
Mac

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey SlamminSammy. Thanks for your post. 

     

    Can you send over a few screenshots perhaps to have a visual? 

     

    Did this just start happening or is it the first time you’re using Dropbox Capture? 

     

    Keep me posted.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!