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Barnsey's avatar
Barnsey
New member | Level 2
2 years ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.

Android
Microsoft Office
Mobile

75 Replies

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  • CPR31's avatar
    CPR31
    Explorer | Level 3
    2 years ago
    Uninstalled/reinstalled Excel. Same result.
  • CPR31's avatar
    CPR31
    Explorer | Level 3
    2 years ago
    Yes.
    Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
    Does anyone know if it is a dropbox problem or an Excel problem.?
  • CPR31's avatar
    CPR31
    Explorer | Level 3
    2 years ago
    Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dan83, could you try deleting the Excel app, rebooting the device, and reinstalling it to see if this helps?

  • Dan83's avatar
    Dan83
    New member | Level 2
    2 years ago

    Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Howard L.6 and CPR31, sorry to hear that you're having this issue.

     

    Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?

  • CPR31's avatar
    CPR31
    Explorer | Level 3
    2 years ago
    Same here. Word is fine, only Excel has the problem.
  • Howard L.6's avatar
    Howard L.6
    New member | Level 2
    2 years ago
    Same issue with Excel. Android 14. Happens even when Dropbox app is already open. Had to re-sign in even to respond to this post. Also, workbooks only open as read-only - have to save a copy every time I want to edit file. Descriptions posted here all seem to articulate the issue adequately without additional screenshot, etc. Please fix.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI kdig, if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

  • kdig's avatar
    kdig
    New member | Level 2
    2 years ago

    Hi

    I have exactly the same problem. Have cleared cache etc. On v13 of Android.

    Thanks

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