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PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?

 

Thanks in advance!

 

account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JG25, would it be OK if we sent you an email to have a further look internally? 

  • Mike Ko's avatar
    Mike Ko
    New member | Level 2
    3 years ago

    I'm having the same issue.  No longer have access to a previous domain so I can't access my plus account.  Please contact me via email.  I have the plus account email, billing transaction ID, Card # and expiration.  Please help 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there, Mike Ko, how are you today?

     

    I just sent you an email, in order for us to have a closer look into this.

     

    Keep me posted!

  • Tmack31's avatar
    Tmack31
    New member | Level 2
    3 years ago

    Hannah,

    I am having the same problem of being billed for an account from a job I no longer work at and can no longer access the email to cancel this subscription. Can you HELP!?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tmack31! I hope it’s OK to jump in.

     

    Are you being billed for a direct Dropbox subscription, or for a plan that has been upgraded via the App Store/Play Store?

     

    You can double check this by looking up the last charges on your bank statement.

  • Tmack31's avatar
    Tmack31
    New member | Level 2
    3 years ago

    Nancy-

     

    it says "dropbox plus", so i'm not sure which this is.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tmack31, can I send you an email, in order for us to have a closer look into this? 

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