How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

Exactly what happened to me. Very disappointing.

I’ve been trying to get this working now for over 2 weeks. I have lost count how many times I’ve started a chat with sales. I have a basic account. It won’t work. Made a new account using a different browser. Still wouldn’t work. Contact Dropbox via chat. They couldn’t tell me why it wasn’t working. They told me to got to Adobe. Contacted adobe via DM on X.com. They also confirmed they getting the same error. They didn’t understand why. So advised me to go back to Dropbox and asked that I let them know how Dropbox respond.  Dropbox sales chat suggested that it may have expired but they didn’t know. I responded to my Adobe DM messages. This back and forth has continued. Adobe have stopped responding to my DMs. It’s really frustrating that you can’t contact anyone in Dropbox tech support if you have a basic account.
…even if its stopping a customer giving them money. The online chat is only for sales. At the very least you would think that the person on sales chat would be able to forward the call on to a tech support person.  Frustrating. So that’s the craic. 

I got email from Dropbox team:

According to my understanding, you are trying to activate the 50% off as a benefit of having an Adobe subscription.
 
I'm very sorry, but the only Adobe-related discount had expired a couple of weeks ago.

It's so funny. Dislike Dropbox for this.

yes, it's messed up. I'm glad I made this post as it's clearly an issue many have had and I'm sure hundreds more who haven't progressed to commenting here. 

Hopefully Adobe and Dropbox will work this out so as to retain loyal customers. There are so many other file sharing / storage providers out there. Adobe are offering a deal with WeShare and they have the T&Cs clearly on their site. So to me this seems like it's a Dropbox issue.

Don't worry. I spent 3 days talking to both Dropbox and Adobe support and neither could help me. I went through every department possible. The last agent, from Adobe, told me that this was not a discount that they give, that they could only offer Acrobat instead.

I followed all the steps. I unsubscribed from my current dropbox plan, waited for it to expire, and there was no change, the same error appears "The cash code can’t be applied, please contact sales for more information."

My recommendation is that you save yourself the time and frustration, and continue paying Dropbox at full price, or find another cloud storage provider. I don't understand how a company is not able to offer what it advertises on its own official website. Shameful.

Hi everyone, 

Just so you know, our team is looking into it.

We’ll let you know as soon as we have any updates.

Thanks for being patient with us.

Jay  Any updates? No one's answering. Looks like I need to find another cloud storage service.

Hi, I reported the issue here previously.

To finish my work, I purchased Dropbox Plus yesterday at no discount.
If the discount returns, it will hopefully apply to past purchases too...

I am trying to use my clean account without subscription, I am trying to open offer link to a new clean browser (install firefox) without account. I try to open offer link to incognito in my Safari browser. With all these ways I got error "The cash code can't be applied, please contact sales for more information.

Here offer link from Adobe — https://www.dropbox.com/lp/adobe?_tk=bd_adobe_pro_cc&

Hi anikin, thanks for bringing this to our attention.

Are you using a brand new Dropbox account, or an existing account?

What do you have currently on this page?

This will help me to assist further!