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Forum Discussion
Lost 2FA and backup code
Hi All,
I have committed the cardinal sin.
I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.
Is there a way for dropbox to change 2FA settings? If I have to prove my identity I will be more than happy to do so.
Please help me with your suggestions.
21 Replies
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Hi Walter ,
Please find my ticket number "Ticket #12203190: DB: Lost my 2FA emergency code".
Please feel free to reach out via community email or the one in the ticket anything works with me.
Thank you
Regards,
Jeshrel
- Walter
Dropbox Community Moderator
As this ticket seems to be closed now, may I reach out from my end via email to look further into this matter Dorian Gray? - WalterSure thing Dorian Gray; I used the email address that's associated with your profile here on our Community.
Whenever you get the chance, please take a look at your inbox and we'll take it from there. - I am having the same issue for my other Dropbox account. This forum isn’t really helpful. I have yet to hear back from Dropbox support. My ticket number is 12445537. I have been waiting on a response for 2 weeks.
Hi all, a few months ago I enabled two factor with the authentication app, on other account. I'm pretty sure I wasn't given any backup code during activation (the old site was still there). I suddenly had to reset my phone and currently do not access any code. As a last resort, I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code? I have really important data... Thank you.
- Rich
Super User II
Fede94 wrote:
I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code?
Unfortunately, without the backup codes it's not possible to gain access to a Dropbox account if you're no longer able to receive the verification code. Backup codes have always been given when enabling two-step verification.
Hi,
I'm log out of my account because I changed a couple of years ago my cellphone number and forgot to remove the two step verification. Unfortunately I dont have neither the 6 digit code that's send to the cellphone (older one) and not the emergency code. I have contacted support they send me automatic messages that i have already read in help. I have tried calling the old number to see if someone can send me the code, but no answer either. I really need help, i don't now if the technician can do something about it, me providing the information to valid my persona.
