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bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,

 

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

 

Best regard,

 

B

Account Settings
Error Messages
security
Web

60 Replies

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  • OATTohatsu's avatar
    OATTohatsu
    Explorer | Level 3
    3 years ago

    Hello, I'm experiencing difficulty in deleting my Dropbox account. I have followed all the necessary steps, but when I try to proceed, I encounter a '500 error' page. This happened several times (in different days)
    Can you please assist me with this issue?

    Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there OATTohatsu - sorry to hear you're having issues with this.

     

    Could you please clear your browser's cache or try another browser and let us know if this persists?

     

    Thanks!

  • OATTohatsu's avatar
    OATTohatsu
    Explorer | Level 3
    3 years ago

    Hello,

    I confirm you I have the same problem also with different browsers.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey OATTohatsu, sorry for jumping in. 

     

    Did you also clear your browser’s cache, like Walter suggested? 

     

    What if you try an incognito window instead?

  • Nc22538's avatar
    Nc22538
    Explorer | Level 3
    3 years ago
    Can you possibly send me an email so I can delete my account. I’ve tried different browsers and I’ve followed the steps it keeps giving me an error 500. I see that you reach out to some via email and that’s what I’m asking for so I can get this done.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Nc22538, let's see what we can do about that!

     

    Do you receive this error message right after inserting your Dropbox password or before that?

     

    Can you please open an incognito window on your browser instead, and give this one more try?

     

    Let me know what happens.

  • Nc22538's avatar
    Nc22538
    Explorer | Level 3
    3 years ago
    It still didn’t work and it appears after I put everything in.
  • Nc22538's avatar
    Nc22538
    Explorer | Level 3
    3 years ago
    Can I get an update? Or can you just manually remove the account
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Nc22538 - sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally at this point? 

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