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Forum Discussion
Inactive email - one-time code
Hi,
I can login successfully on an older account, but it now requires me to enter check 6-digit code send in email.
This email account is disabled and not used for a long time and the ESP does not exist anymore. I tried the route to gain access to the email account, but this is simply not an option. I need to access this older account as it holds files i now require. How can i acces this account?
Thanks
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- Rich
Super User II
Richard34 wrote:
I can login successfully on an older account, but it now requires me to enter check 6-digit code send in email. ... This email account is disabled ... How can i acces this account?
You can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
