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Problem with MacOs Ventura 13.0 on my MacBook Pro

Problem with MacOs Ventura 13.0 on my MacBook Pro

fredricstewart
Explorer | Level 4

When my MacBook rebooted after upgrading to Ventura 13.0, I got this message: 

“Dropbox.app” is damaged and can’t be opened. You should move it to the Trash.

fredricstewart_0-1666997857228.png

I clicked on "Cancel" and put this email together to send to y'all.

What is the problem? What should I do?

15 Replies 15

Jay
Dropbox Staff

Hi @fredricstewart, thanks for bringing this to our attention.

 

Could you try reinstalling the app (without uninstalling it first) by clicking this link?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sharikov
New member | Level 2

I can't open the installer app. Please update

fredricstewart
Explorer | Level 4

It's a MIRACLE!

Thank you….working fine now.

Nancy
Dropbox Staff

Glad to hear your app’s back to normal, @fredricstewart!

 

@sharikov, are you receiving the exact same error as the one mentioned above? Did you try @Jay's suggestion and there’s no difference?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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fredricstewart
Explorer | Level 4

Immediately after I clicked on the link that DropBoxer provided, the DropBox icon reappeared on my toolbar….and all was good again!

Dantep
New member | Level 2

I am also having this issue, and the installer does not open no matter what I do. Not even from the link that the drop boxer posted

fredricstewart
Explorer | Level 4
Dantep, I wish I knew something else to tell you other than that the solution worked for me. I’m sure that you have rebooted an led tried repeatedly. If I learn something else, I’ll let you know.

plttvmt
New member | Level 2

I have exactly the same issue, Dropbox "damaged", installer does not open. The issue appeared immediately after upgrading to Ventura on MacBook Pro 13" M2 2022.

 

plttvmt
New member | Level 2

Hi Nancy, for me same error (dropbox.app damaged) and freshly downloaded installer does not open. MacBook Pro 13" M2 2022 just upgraded to Ventura OS.

Close to panicking.

Thank you for your help.

Who's talking

Top contributors to this post

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    Megan Dropbox Staff
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    Rejane Cantoni New member | Level 2
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    yeeeoww Helpful | Level 5
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    plttvmt New member | Level 2
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    Maszek New member | Level 2
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