Right click 'copy dropbox link' not working

[BPTSA Mike]

I have recently gone through the difficult jounrey of transferring to a new latop... however, the process was remarkably smooth as all files are on dropbox! 

I am having a problem though. 

I like to share files and folders with other colleagues by sharing link to them and have always right clicked the "copy Dropbox" link - however this now does not show up when right clicking a file or folder.  I have closed everything and restarted the computer.  Not fixed.

I am running Windows 10 on a surface pro. Any ideas on how to fix this?

Help please!

Mike

[Jay]

Hi @BPTSA Mike, thanks for joining the Community!

Are you experiencing this issue when right clicking on any file or folder in your Dropbox account, or is it just in a specific folder?

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if it helps? 

Keep me posted!

[BPTSA Mike]

Hi Jay,

Thanks for the suggestion. I have reinstalled and still have the same issue.

I can see the copy dropbox link on some folders but not many at all - here are the menus I see - the first is for one or two files and folders only (I have thousands) and the second is what most of them have.  There seems to be a whole set of different options?

Any help gratefully received.

Many thanks,

Mike

        

[Jay]

The first image seems to show the normal choices when a file is in the Dropbox folder.

The second image is most likely for a file that isn’t in either Dropbox folder, which is why you’re getting the choice to send it via file transfer using your personal or business account. This is also why there’s no copy link option either.

Since it also say 'Unpin from Quick Access', it looks like this is an entire folder visible in the top left on Explorer, so it could be in a totally different location to your Dropbox folder.

Could you confirm if this is the case?

[BPTSA Mike]

All of the files are in Dropbox....

[Jay]

Could you expand the screenshot to show the entire window of the file you’re right clicking?

Do the files have the Dropbox syncing icons on all of them? Thanks!

[BPTSA Mike]

All the files are in Dropbox and have the little green tick on them. It’s odd

[Jay]

Can you try accessing the folders straight from the Dropbox folder itself, and not the Quick Action menu in Explorer? Do you still experience this issue on any file and folder?

If it only occurs in certain locations, are they in a team folder, shared folder, or read-only folder?

[CrashMcGee]

I recently upgraded from Ubuntu LTS 18.04 to LTS 20.04

Right click Dropbox menu always worked fine for me on 18.04

Somewhat random on 20.04. Sometimes right clicking gives the correct menu items, while most times it does not.

I have found that if I do one of the available right click menu items, ie Rename (but cancel without renaming), look at properties, copy, etc., when I retry the right click, often (but not always) the menu will now be showing the expected Dropbox related items and I can get my link. Annoying work around but slightly better than using the website.

This effect is typically temporary as moments later right clicking the tested file will give the Dropbox-less menu again.

[LaraS1]

The dropbox options not appearing randomly is also happening to me.  Literally exactly as BPTSA Mike described except I am on an A.  The fix Crash MCGee supplied does not work for me.  Random for when it works and when it doesn't