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PSD thumbnails are not displaying

PSD thumbnails are not displaying

jpeterka
Explorer | Level 3

Dropbox enables me to see my Tiff photos.  However, I cannot see my PSD photos.  There are no thumbnails for the PSD files.

22 Replies 22

Hannah
Dropbox Staff

Hey @jpeterka, thanks for bringing this to our attention.

 

Are you having this issue in your local Dropbox folder, on dropbox.com or our mobile app?

 

Can you please send us a screenshot of how your PSD thumbnails appear, compared to your Tiff files?

 

Thanks in advance.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jpeterka
Explorer | Level 3

Hi Hannah,

 

Thank you for your reply!

 

My issue is with the iPhone and Web apps.  The Tiff files display fine.  However, the PSD files only show the size in MB and how long ago they were modified on the iPhone 12 and only the file name on the website.

 

jpeterka_0-1670034234954.png

jpeterka_0-1670086997731.png

 

jpeterka_0-1670087433479.png

 

jpeterka
Explorer | Level 3

Hi Hannah,

 

Thank you for your reply!

 

My issue is with the iPhone and Web apps.  The Tiff files display fine.  However, the PSD files only show the size in MB and how long ago they were modified on the iPhone 12 and only the file name on the website.

 

Do I need to purchase a full-blown plan to get the functionality I am looking for from Dropbox or should the aforementioned features be working with the plan I am using?

 

jpeterka_0-1670034234954.png

jpeterka_0-1670086997731.png

 

jpeterka_0-1670087433479.png

 

jpeterka
Explorer | Level 3

I did a little more testing...ironically, the virtual drive on my Windows 11 PC shows both the PSD and Tiff preview images when I sign in as Administrator.  Otherwise, I do not see the preview; I see icons and filenames.

Logged in as AdministratorLogged in as Administrator

 

The Dropbox website and iPhone app only show the Tiff preview image.

jpeterka_1-1670170377613.png

 

Megan
Dropbox Staff

Hi @jpeterka, thank you for reaching back to us, I hope you enjoyed your weekend!

 

What is the file size of the .PSD files you're referring to? Can you give me some examples?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jpeterka
Explorer | Level 3
All my test PSD files were 148.6MB.

jpeterka
Explorer | Level 3
Hi Megan and Hannah,

Thank you for getting back to me!

My PSD test files were all 148.6 MB. I thought I read that Dropbox could display up to 50MP or up to a gig in size.

The Tiff files ranged from 97 MB to 127.5 MB and all displayed well.

Megan
Dropbox Staff

Hi @jpeterka, thanks for your speedy reply! 

 

Do you happen to know if the .PSD files are larger than 50 megapixels too?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jpeterka
Explorer | Level 3

I just loaded one into Photoshop to examine the file information and confirm the camera used.  All my test PSD files were taken with a Fujifilm X-t4, a 26MP camera.  

 

We normally use our Fujifilm X-T4s (26MP) or Canon R3 (24MP).    

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