There was a problem completing this request

[RayH]

When signing in to Dropbox, the above message appeared on my screen.

[Hannah]

Hey @RayH, thanks for reaching out.

Did you have any issues, when this error appeared, or did it allow you to sign in as normal?

And did the error message go away after you signed in?

Also, make sure you try from a different browser as well, to see if you get the same behavior.

Keep me posted on how it goes!

[RayH]

Hello Hannah,

Thank you for your reply.

1) No issues, although I have recently deleted all my dropbox.com files as I wish to start afresh with Dropbox. It allowed me to sign in as normal.

2) Yes.

3) The message appeared whilst I was using the Safari browser. I've since used the Firefox browser and the message didn't appear.

Kind regards,

Ray

[Jay]

Hi @RayH, what OS are you currently running on your device?

Do you have any extensions or plugins running on your Safari browser which could be blocking the site from logging in?

[RayH]

Hello Jay,

I'm running macOS Big Sur.

I'm not having any problems logging in. The message appears before I enter the security code and then disappears.

Kind regards,

Ray

[Jay]

It sounds like something in Safari is preventing the Dropbox site from loading normally. 

Could you try clearing your cache and even resetting your browser entirely to see if this helps?

[RayH]

Hello Jay,

I've done what you suggested but the message is still flashing up before I enter the 2FA code. Incidentally, I've now noticed it flashing up when using the Firefox browser. As I am able to open the Dropbox.app after I have entered the 2FA code, should I just ignore the message?

Kind regards,

Ray

[Jay]

What page are you trying to access specifically when you get this error?

Is it the login screen itself, or some other URL?

[RayH]

Hello Jay,

1) https://www.dropbox.com.

2) Email.

3) Password.

4) Sign in.

5) The "There was a problem completing this request" message pops up in red on the login screen for some seconds.

6) The message disappears and I'm asked to enter the six digit code.

Kind regards,

Ray

[Jay]

Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following  Dropbox domains?