cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

can't open Excel file on desktop

can't open Excel file on desktop

chauptman1
Explorer | Level 3

when i try to open most of my excel files in dropbox, they indicate that the preview can't be displayed and they show the format as .xlsx.  i have tried to use the "open with" button to change the extension to .xls, but it won't let me, and i can't save the files either.  this is new - does it have to do with a microsoft version or an update?

7 Replies 7

Walter
Dropbox Staff

Hey @chauptman1, sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

chauptman1
Explorer | Level 3

says no Preview and when i click on Open with, it flashes and nothing happens.  and when i try Save As, it only gives me xlsx

 

2023-06-27 (1).png2023-06-27.png

Walter
Dropbox Staff

Did you make sure that the Dropbox desktop app is completely 'up to date' in your system tray and not still syncing @chauptman1 ?

 

Does the same error come up if you quit the app completely and try to open the same files? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

chauptman1
Explorer | Level 3

how do i update it in my system tray?  i tried to right click and i don't get an option to update it.  i am on a PC, so have windows, but not clear how to update it.  thanks again

Hannah
Dropbox Staff

Sorry to jump in here, @chauptman1.

 

From what I can understand from your screenshots, it seems that you're using Dropbox for S Mode and not the Dropbox desktop client.

 

Does this file appear as a .xlsx file when you look at it in your account on dropbox.com?

 

If you rename it there from .xlsx to .xls, are you able to open it through the Dropbox for S Mode app?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

chauptman1
Explorer | Level 3

i can open the files in dropbox.com

 

how do i get the correct desktop version or update the desktop version i have?  

Walter
Dropbox Staff

In order to get the full desktop app for Windows instead of Dropbox Lite for Windows in S mode, you'll need to opt out of S mode on your computer first @chauptman1 

 

Let us know if you  have any other questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    chauptman1 Explorer | Level 3
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?