Couldn’t communicate with a helper application - Desktop client

Hi fedeboraxx! Thanks for posting this on our forum. 

Do you mind sending over a screenshot of the exact error message that you see on your end? 

Also, if you try to sync a smaller file locally via the desktop app, do you keep receiving the same error?

Let me know when you’ve got more updates.

Smaller files are fine, and here's a screenshot:

Thanks!

Fede

Thanks for the screenshot as well, Fede!

Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

DB v 167.4.4719

Everything else syncing fine!

Hi fedeboraxx,

We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

This will help us figure out the issue. 

Regards,

Emmet

Hi Emmet, 

I've tried both. Clicking on the cloud icon AND context menu -> make available offline

Thanks

AND double clicking on it.

Hi fedeboraxx,

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

Thank you!

Emmet

sure!

Hi fedeboraxx,

Thank you for confirming this. We have emailed you directly, and our team will follow up with you shortly to assist. 

Regards, 

Emmet