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Petew18's avatar
Petew18
New member | Level 1
9 months ago
Solved

Downloading folders from Dropbox to my Samsung S9+

I can upload folders from my Samsung S9+ and PC to Dropbox but I can only download folders from Dropbox to my PC. I can't 
d/l a folder from the S9+ I have to open the folder and d/l each item individually. Very time consuming. What am I missing. Any help appreciated.

Android
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  • Nancy's avatar
    Nancy
    9 months ago

    Hey Petew18, sorry for jumping in. At the moment, it’s not possible to export a whole folder on the mobile app. 

    However, what you can do, is open the folder on your Dropbox app, select all files within (by tapping on the square icon with the checkmark at the top right corner of your screen) and then export them to your device by tapping on the ellipsis icon with the three dots and selecting the “Save to device” option.

5 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Petew18 - sorry to hear you're  having issues with this.

    Can you please walk me through the exact steps you take to do this and also clarify if you're using a web browser or the Dropbox mobile app instead? 

    Thanks! 

  • Petew18's avatar
    Petew18
    New member | Level 1
    9 months ago

    Hi Walter, I'm using the app downloaded from the google play store on the S9+ and a web browser on the PC. When I open the app it displays the folders available on Dropbox. If I select a folder and click on the 3 dots to the right of it to display the "options" there are options to "display" or "share" but not "save to device" as there is if I open the folder and check the "options" for an individual file. Selecting "save to device" I can save the file to the S9+.  On the PC, selecting a Folder and displaying the folder's options gives the option to d/l the folder. Which I've used successfully. I hope this all makes sense. TIA

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Petew18, sorry for jumping in. At the moment, it’s not possible to export a whole folder on the mobile app. 

    However, what you can do, is open the folder on your Dropbox app, select all files within (by tapping on the square icon with the checkmark at the top right corner of your screen) and then export them to your device by tapping on the ellipsis icon with the three dots and selecting the “Save to device” option.

  • Petew18's avatar
    Petew18
    New member | Level 1
    9 months ago

    Many thanks for jumping in Nancy. Tried it out, works well and does what I want.

    Thanks again, Peter.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Glad to hear it's sorted now and thanks for keeping us in the loop too Petew18 

    Let us know if anything else comes up! 

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