We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Grammie60
2 years agoHelpful | Level 6
How to stop & unlink the automatic downloads to Dropbox?
I was linked from an Epson Fast Foto 680W-FF photo scanner, software, to Dropbox. On the old Epson Fast Foto you had to be connected to Dropbox. I have a new Epson Fast Foto, same machine, new software. I don't have to use Dropbox anymore in Fast Foto. I used it on the new machine to start with, until I figured out how to not use it. Somehow, I am still linked to Dropbox.
I figured out today how to go to Dropbox.com, rather than the Dropbox app and I started moving folders off Dropbox and deleting the folder on Dropbox after I moved the folder out. For some reason as I was cleaning up my downloads on my MacBook and moving the download folders my Mac documents, the folders are going to Dropbox!
I am very disappointed that writing on this platform is the best Dropbox can do for a Basic:/ I am not computer savvy. I learned deleting folders on Dropbox from the App, means I completely lose the folder everywhere! don't ask me how I figured out how to delete folders from Dropbox.com instead:/
2 Replies
- Grammie602 years agoHelpful | Level 6
This is still Grammie60. I ran out of space and I don't know how to edit after I sent my message:/
My goal is, I'm trying to get off Dropbox because I don't need it anymore, but I have thousands of photos and documents to move out of Dropbox first. It would kill me to lose my hard work. I don't know what I'm doing and I'm very frustrated:(
- Megan2 years ago
Dropbox Community Moderator
Hey there, @Grammie60, let's jump right into this!
Based on all the info you shared, I understand that you're currently using Dropbox Backup, and that you wish to find a way to delete and disable it, while keeping your content.
Feel free to have a look at the relevant Help Center article, and let me know if you need any help with the steps there.
I'll be waiting for your update!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!