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jongro's avatar
jongro
New member | Level 1
2 months ago

Will my existing data and photos be deleted, if my account is not paid?

I logged in after a long time and all my data and photos were deleted.

When I logged in again with Google because I couldn't log in, it came up as completely reset.

I think the payment for my account wasn't made continuously, is that why...?

Is there no way to recover my data and photos?

Delete
File access
Payments
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Dropbox does delete data if you are over quota and not paid - but it doesn't do this before warning you, repeatedly, via email. OR it also deletes data if you dont log in in 12 months - again though you are warned. 

    Have you looked at www.dropbox.com/events to see whats happened?

    If this is what happened the data is not recoverable I'm afraid. 

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