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Forum Discussion
A new referral has been marked ineligible, even though my friend has a brand new computer.
Hello all,
A friend of mine has purchased a new computer. I recommended them to install Dropbox and invited them to use my referral link.
The link was sent to an email which was new and never had Dropbox attached to it.
The computer was also purchased a few days ago.
I do know that a friend has had Dropbox installed on their old computer which was used by another family member. This had a different email linked to it as the Dropbox was used by another family member.
To conclude, I did refer a NEW client. They have not used Dropbox before, but used a computer that had Dropbox installed on it. Now they have their own computer, would like to have their own Dropbox and this is considered to be ineligible by Dropbox. The new computer is not linked to the other computer. What is the problem?
8 Replies
Replies have been turned off for this discussion
- Nancy
Dropbox Community Moderator
Hey STUD69! Thanks for posting this on our forum today.
The new computer that you mention, is it possible that it was connected to the same IP address as you, when your friend linked it to Dropbox?
Other than that, have they also verified their Dropbox email address in the meantime?
Let me know and we can take it from there.
Hello Nancy. Thank you for your interest in this matter and quick response.
My friend is in Poland and I am in Australia, so quick different IPs. However, the old computer and new computer will have the same IP as they are using the same wifi connection, being in the same home as each other.I have to follow up on the email verification part.
I will be in touch.Apart from having my reply to you deleted, nothing has changed.
What changes should I be expecting, other than deletion of comments?My replies keep getting deleted. Why?
- Nancy
Hi STUD69. Before we continue assisting from our side, a quick reminder that our Community Guidelines are in place to ensure that our interactions remain inclusive and appropriate for everyone.
Having said that, your follow-up replies had been automatically marked as spam, but this has now been amended.
Now, since we need account-specific visibility, I'd like to reach out to the email address associated with your Community profile. If you'd like that too, let me know and I’ll get things started right away.
Thanks for the reply.
Please check my account details and see what is going on.
I have had numerous issues with not being credited for the referals that I make. This latest one is possibly the last straw.
