Dropbox referral not working - it shows as "ineligible"

That usually happens if you are using a similar network/device that somebody else has used. 

Are you on a device which has had Dropbox on before?

We are on the same network but at his house. Does that matter? I've never had Dropbox before.

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Steven424 wrote:

We are on the same network but at his house. Does that matter? ...

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Hi Steven424,

Yes, this matters, unfortunately. I was in the same situation some time ago. The only because from time to time invited persons use the same network (like in your case - at home), there was a message like yours. At the moment even that message doesn't show anymore - no any trace to that try for invitation. 🤷 That's it.

Is there nothing that Dropbox can do to honour the referral? I had no idea.

No - as far as I know. 😕 Will be glad somebody to refute me.

I emailed them last night and hopefully they can help. I will keep you posted.

Hello Steven424

I had the exact same problem a few days ago, and posted here. Some Dropbox staff member saw it and handled the problem for me. Hannah helped me, so either wait for a staff member to notice or open up a new discussion.

PS - maybe it helps that I tagged her idk 🙂

Hey there, Steven424!

It definitely helped that BethemBrown tagged us. I was able to locate your ticket number, and replied back.

I'll see you there!

Hi Megan!

I replied back to your email. Thank you for looking into this for me.

Steven

It helped!! Megan from Dropbox reached out to me. I so appreciate your help 😊