Forum Discussion

Jonas Kusk's avatar
Jonas Kusk
New member | Level 2
16 days ago
Solved

Dropbox says my storage is full, but I don't have any files in my account.

Hello. My account says my storage is full. But I don't have any documents in my dropbox at all. Can anyone help tell why?

  • Hi Jonas Kusk, welcome to our Community!

    Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?

    Or perhaps you have any active Backups enabled. Can you check that as well?

    Let me know what you find!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Jonas Kusk, welcome to our Community!

    Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?

    Or perhaps you have any active Backups enabled. Can you check that as well?

    Let me know what you find!

  • Jonas Kusk's avatar
    Jonas Kusk
    New member | Level 2

    Hi Megan.

    Thanks for your reply back. Is it possible to send a screenshot through this chat? Then I want to be able to show what my account says.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey Jonas Kusk, thanks for the speedy reply!

      Sure thing. You can either click the camera-like icon when replying back to us, and attach your screenshots.

      Or you can copy it and then paste it here. If you have any trouble when doing that, let me know. 

  • Jonas Kusk's avatar
    Jonas Kusk
    New member | Level 2

    Hello. Here are 2 screenshots showing that I am using 0 gb out of 2 gb available. The second picture shows that there is no content on that dropbox account. Can you help?

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for the screenshots Jonas Kusk! 😀

      Did you also check the pages I provided in my earliest reply? Do you see any info or content there? 

  • Jonas Kusk's avatar
    Jonas Kusk
    New member | Level 2

    Hello.
    I have found that it is because the person trying to share something with me, that material takes up 30 gb. I just tried to share 200 mb and it goes through fine. I thank you many times for your help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Don't even worry about it Jonas Kusk! ☺️

      I'm glad I could help, give me a shout if you need anything else. See you around! 

      • KayH1's avatar
        KayH1
        New member | Level 2

        Hello Megan,

        I have a similar problem if you don't mind me tagging along here (I'm new here and can't see anywhere to post a new question).

        I have 9.25 GB of storage and am using 2.43 GB but just had an email saying my storage was nearly full. I have sent quite a lot of files in the past few days but have deleted them all at my end. Is this because the recipients haven't deleted the files at their end?

        Many thanks

        Kay

         

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!