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I invited a friend using a referral, but it shows as ineligible.
Hi.
I've invited friend with an invitation link from my account.
My friend used that link, logged in in website, and then logged in on computer.
And yet, her account is listed on my invitation lists as "ineligible".
What is wrong?
She didn't have an account connected to that e-mail address.
She had one older Dropbox account (with different email) and decided to make a new one from my invitation link.
From website help:
- Ineligible: The recipient is ineligible for the referral program.
- This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you.
- If you feel this status is inaccurate, double-check the email address of your recipient to try again.
But none of those conditions are met...
What are exact requirements for an email not to be ineligible?
8 Replies
- Mark
Super User II
She had one older Dropbox account (with different email) and decided to make a new one from my invitation link.
This is almost certainly why - especially if she's had Dropbox on that computer before.
Referrals are for new users only, not, new users who delete an account and rejoin.
- Rich
What are exact requirements for an email not to be ineligible?
In addition to what Mark stated, the computer you install Dropbox on needs to be one that has never had Dropbox installed on it before, by anyone.
Even if the old account gets "unlinked" from that PC?
The story is short:
She asked me about free cloud-like space to archive some files in the internet and I recommended Dropbox. I've sent her invitation so she would get some additional space. (Because why not. That's what invitations links are for).
The link doesn't work (i.e. creation of new account worked, but she didn't get bonus space) and when she tried to install Dropbox client system told her that Dropbox was already installed.
She created Dropbox account years ago and basically never used it. The account was slowly rotting, forgotten years ago, linked to some old, non-used email address.
Is it possible to unlink the old account from her PC and link the new account so she get the bonus space, or is her PC forever blocked from that utility?- Rich
Even if the old account gets "unlinked" from that PC?
Yes. Once Dropbox has been installed on a computer, that computer can not be used for another referral.
She created Dropbox account years ago and basically never used it. ... Is it possible to unlink the old account from her PC and link the new account so she get the bonus space, or is her PC forever blocked from that utility?
No, that won't work. That computer will no longer be eligible for a referral because it previously had Dropbox installed. The idea behind referral programs is that they bring in new users that have never used the service before.
