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joolsadams's avatar
joolsadams
Explorer | Level 3
1 month ago

Referral shows as ineligible. What can I do?

Hi Folks, I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies. The referral status is ineligible, could you please ch...
Referrals
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi joolsadams​, let's investigate further!

If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case?

You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?

This will help me to assist further!

joolsadams's avatar
joolsadams
Explorer | Level 3
1 month ago

Hi Megan - 

My son activated the referral at his college and installed the app on his Mac, so that should have been ok. I wonder if it's because it's a 2nd hand computer, even with a new install? Thanks also for the links. I've checked them with him and we think we have done everything!

Many thanks,

Jools

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey joolsadams!

    No worries. I reached out to you via email in order for me to investigate further, and see if there's anything that we can do.

    Reply back to me, and we'll take it from there. Thanks! 

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