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DesignFairy's avatar
DesignFairy
Explorer | Level 3
3 years ago
Solved

Error message dropbox_errorjq2xw4ti.txt

Hello,

So, I got the bright idea to follow someone's advice to use Automator to allow me to use multiple Dropbox accounts at once on my Mac. Well, I decided it was too much for me and that I only needed one. So, I quit Dropbox and uninstalled it, so that I could have a single, fresh Dropbox account/App/installation. Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt . 

 

I have given dropbox full access in the Permissions section. What else is there to be done? I have uninstalled and reinstalled and removed the workflow(?) from the Automator but I cannot get rid of it completely or disassociate it from Dropbox. Can someone maybe help with that?

Thanks for your time

 

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5 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    DesignFairy wrote:

    Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt .  

    That's not the error message. It's a link to a text file containing the full log and error message. Click the link to open the file and view the full log/error.

  • DesignFairy's avatar
    DesignFairy
    Explorer | Level 3
    3 years ago

    Thank you for that clarification!

     

    Here are screenshots of the .txt file. Can anyone please tell me where the issue is? What do I need to do for the desktop app to open on my Mac again?

     

    Thank you!

     

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey DesignFairy, thanks for sending us the complete error log. 

     

    Could you try an advanced reinstall and let us know if this persists for you?

     

    Thanks so much!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy to hear that DesignFairy - thanks for keeping me in the loop too.

     

    See you around the Community and take care!

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