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Christine2024's avatar
Christine2024
Explorer | Level 3
10 months ago

The Dropbox desktop application isn't running or syncing on my machine

Hi, earlier this month I uninstalled my Dropbox app after noticing that it stopped syncing files on desktop. However, after I re-downloaded and installed, I cannot open it. 

I tried re-installed again, and tried downloading the offline installation version, but still cannot solve the problem.

desktop
sync

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Christine2024, thanks for bringing this to our attention.

    Could you let us know the current status of the Dropbox desktop application when you click the icon on the system tray/menu bar?

    What OS are you currently running on your machine?

    This will help me to assist further!

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