Why does Dropbox for MacBook keep 'removing' itself?

Hi - did you ever resolve this? I'm having exactly the same issue!

Sorry to hear that, marksow. Are you also experiencing the same behavior the OP mentioned where the Dropbox icon doesn’t show in the menu bar (even though the spot still seems to be taken by it)? What do you see, if you click on that spot? 

As for the Dropbox folder, do you see the same options, when right-clicking on your files/folders? Are there any syncing icons next to your files? 

I understand you said you're having the exact same issue, but in some cases, the experience may slightly differ from user to user, so I'd like to make sure that's not the case here.

Feel free to send me a couple of screenshots as well of what you see; it’d really be helpful to have a visual.

I have the exact same issue as joecohs​ above - the app keeps removing itself after I restart my macbook. The usual sign is that the dropbox icon disappears from the menu bar (no space for it there at all). I also have an issue sometimes that my Dropbox folders (work and personal) disappear from the Online Locations section of the Finder sidebar. 

I'm still fighting issue but losing and extremely frustrated.  I thought I had resolved it over the weekend after months of the issue but it's back.  I had removed the Dropbox app and searched and deleted every dropbox file on my hard drive, even my work and personal data folders.  This morning, after reinstalling yesterday, the Dropbox app in the Applications folder says it's Zero bytes so it's there but not really.  I've reinstalled twice in as many days and it just continues removing itself.  Support blamed the fact that I was running a public beta but since macOS 15.5 released, I stopped installing betas.  I do see it running in Activity Monitor but I'm guessing if I reboot, it will be gone.  I'm running (or trying to) version 224.4.4811.  My ticket when I tried getting help in April was 24954650.

I see, thanks for the updates marksow! Have you tried any troubleshooting steps so far on your end, like uninstalling the Dropbox app, for example, restarting your computer, and reinstalling Dropbox after that? 

Other than that, I’d like to know how many files are currently saved within your local Dropbox folder to make sure they’re not more than 300k, as this can affect the app’s performance sometimes. To double check this, you can right-click on your Dropbox folder directly, go to “Get info” and check the next window that will appear.

Sorry to hear that the issue still persists, bkimball90. I can see that your previous ticket was automatically closed by the system, so can I go ahead and log a new one for you instead? 

Since we don’t have account visibility on the forum, our support team will need to look into this further.

Yes - I have done a full uninstall, restart and reinstall of the app. 

Get info is showing:

Personal Dropbox - 1.2GB - 9,602 items

Work Dropbox - 25.87GB - 260,785 items

Yes, that would be great.  I did another install shortly after my post and everything is working again... for now.  I just keep the dmg file in my downloads and reinstall when it starts acting up, which is way too often.  I believe we have at least one other Mac user in our company that has had the same issue but not sure if it's as frequent as mine.  He's a remote user so I don't often hear from him.  

Cool, thanks marksow. 

As for the issue with opening files mentioned in the OP, are you getting any specific errors when opening them while the app is running?

If yes, what do you see exactly, and are you only having an issue with online-only files, or files that are locally synced as well (available offline)?

When the app is installed everything works fine. When it 'removes' or 'uninstalls' itself then nothing syncs across devices.