Forum Discussion

Jeff96's avatar
Jeff96
Explorer | Level 4
2 years ago

Cells errors using Excel for the web. The cell looks very large when I'm typing.

When I open a spreadsheet saved in Dropbox using excel for the web, the cell I am typing in becomes very large. Small inconvenience but the real problem is when I use an existing spreadsheet the formula bar on every cell shows incorrect information and then changes what is in the cell, some times resizing my rows or columns as well. I've created new spreadsheets from scratch to replace the once with the error but it doesn't fix my issue. It makes spreadsheets very hard to use properly. 

8 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jeff96, thanks for posting here! 

     

    Based on everything that you described, I'm guessing this only happens with your existing documents, rights? Feel free to correct me, if this isn't the case.

     

    Do you notice this behavior on a specific browser? Have you tried a different one, in order to open your files there? 

     

    If you have a screenshot, feel free to send it over, in order for me to have a visual.

     

    Keep me posted!

  • Jeff96's avatar
    Jeff96
    Explorer | Level 4
    2 years ago
    Hi Megan, it only happens on Mac not Windows computers . I’ve used the same spreadsheet on both and it worked perfect on windows. I created a new spreadsheet on my Mac and it happened on that one too but I didn’t check that specific one on a windows computer. I do have some screen shots but I wasn’t sure how to upload them.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jeff96, you should be able to see a camera button above the reply box, when you click the "reply" button, which should allow you to attach your screenshots.

     

    Also, can you see if you can reproduce the issue on a different browser on the Mac computer?

  • Jeff96's avatar
    Jeff96
    Explorer | Level 4
    2 years ago

    Maybe this is a safari issue then because when I click on the camera, it doesn't give me any spot to actually attach a photo or no "attach" button to click. I will try a different browser to see if that's it. 

  • Jeff96's avatar
    Jeff96
    Explorer | Level 4
    2 years ago

    Just tried it on Chrome of Mac and no issues so definitely only on safari.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jeff96! Can you attach your screenshot(s) here via your Chrome browser? It’d definitely help to have a visual and investigate further.

  • Jeff96's avatar
    Jeff96
    Explorer | Level 4
    2 years ago
    No I still wasn’t able to attach them
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jeff96!

     

    Did you try to upload your screenshot using a mobile device, or desktop? 

     

    I'm asking because in the first case, you wouldn't be able to send it to us. Feel free to either use a desktop device, or share a Dropbox link with us. Thanks!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!